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OPEN POSITION

Customer Service Representative

Join Nolato GW at our headquarters in Bethel, Vermont! We are looking for a Customer Service Representative who will be a part of the GW Sales & Marketing/Customer Service Team and will play an integral role in our overall efforts to achieve excellence in Customer Service.

Nolato GW is a global leader in precision injection molding and contract manufacturing for the world’s most successful healthcare, automotive, and industrial OEMs.

Join an organization that is respected throughout the industry for our advanced technology, quality, and innovation – all while enjoying the benefits of stable ownership, a collaborative culture, professional development, continuing education, global opportunities, and an exceptional benefits package.

 

JOB TITLE:

Customer Service Representative

DEPARTMENT:

Bethel Operations – Molding/Production

REPORTS TO:

Customer Service Manager


SUMMARY:

The Customer Service Representative is a part of the GW Sales & Marketing/Customer Service Team and plays an integral role in our overall efforts to achieve excellence in Customer Service by performing the following duties:
 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Enters new orders into the order entry system on the AS400 as defined in the Order Entry Procedure.
  • Notifies customer of delivery information once the order has been acknowledged by manufacturing.  Reconciles with customer any differences between requested delivery and acknowledged delivery dates.
  • Responsible for maintaining system for order & customer correspondence.
  • Responsible for tracking the delivery performance at accounts.
  • Responsible for assisting with preparation for and hosting customer visits and distributing Customer Satisfaction Surveys to the visitors.
  • Responsible for maintaining the Price History File on the AS400.
  • Responsible for communication with the Customer concerning Customer Service issues.
  • Serves as liaison between the customer and other internal departments at GW.
  • Interacts with GW’s Business Unit Managers & Field Sales staff to service GW accounts and to meet annual sales goals and objectives established for various accounts.

 

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Bachelor’s Degree and/or 5-7 years related experience.
  • Proficient in Microsoft Office Suite & Windows operating environment.
  • Excellent communication, time management and organization skills.
  • Ability to adapt under difficult and challenging situations.

 

Location

Bethel, Vermont, USA

Apply by

March 31, 2022

Contact person

Cathy Tempesta cathy.tempesta@nolato.com

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Located in Bethel, in the northeastern US state of Vermont, Nolato GW Bethel offers contract manufacturing for the medical device, pharma and automotive markets.